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FAQs

  • How do I log in for the first time.
    At the time of purchase, you should have set up an account with a password. You can follow the steps below to log in. 1. Just click SIGN UP 2. Then, on the next page under Sign Up you will see BLUE TEXT that says LOG IN. Click that. 3. Next you will click SIGN IN WITH EMAIL 4. Then If you did not set up an account when you set up, follow these steps. 1. Just click SIGN UP 2. Then, on the next page under Sign Up you will see BLUE TEXT that says LOG IN. Click that. 3. Next you will click SIGN IN WITH EMAIL 4. Then FORGOT PASSWORD This will send you an email to create a new password.
  • How do I reset my password
    Everyone forgets their password from time to time. 1. Just click SIGN UP 2. Then, on the next page under Sign Up you will see BLUE TEXT that says LOG IN. Click that. 3. Next you will click SIGN IN WITH EMAIL 4. Then FORGOT PASSWORD This will send you an email to create a new password.
  • My Account is not showing my subscription, What do I do?"
    If your account is not showing your subscription, Please email the following info to Nate@draw3d.com 1. Email you registered under 2. Plan you purchased 3. When you purchased your subscription Please allow at least one business day for a response.
  • Draw3D.com does not reconize my email, what should I do?"
    If your email is not showing as an active member, Please email the following info to Nate@draw3d.com 1. Email you registered under 2. Plan you purchased 3. When you purchased your subscription Please allow at least one business day for a response.
  • Can I add time to my subscription during a promo?
    With all the updates to Draw3d.com, we also made it easier for you not to loose access to all the current drawing lessons and any bonus material we add in the future by making the Draw3D.com membership renewal automaticly. By doing this, we can not stack another year on your account but dont worry! If you save the promocode and email Nate@Draw3D.com and ask for a raincheck. We will honor the discount code for one more year. To keep up to date with all promos and discount codes we are offereing be sure to follow us on social media! Links in the footer!
  • Can I use my membership on Phones and Tablets?
    Yes! Draw3D is compatable with all smartphones and tablets.
  • How do I change my account password?
    When you click the Log In button there is a button for resetting your password. Make sure you check your spam folder for the email it sends you. It is filtered out very often.
  • How do I change my account information?
    Once logged in just click the ‘My Profile’ button at the top of the screen. From there you can change your info.
  • Can I use my membership on other computers?
    Yes. Your account information is stored online so anywhere you log on will give you access to your profile.
  • Can I share my account?
    Draw3D is designed to have one person per account. This means each account only holds profile info and progress data for a single user with exception of the homeschooler multi user license, school classroom license, or full school membership License. For more info on these Multi User Accounts, please view all of the options here.
  • Where is Mark Kistler's School Assembly and Summer Art Camp information?
    For information regarding Mark Kistler’s School Assembly and Summer Art Camps visit www.markkistler.com
  • Can I request a lesson?
    Yes! We want all your requests. Draw3D is here to teach you what you want to learn. You can fill out our Contact Form here and request any lesson you would like!
  • Don't see your Question?
    Fill out our Contact Form today and we will get back to you as soon as we can! Click Here
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